Rules, Regulations and Cancellation Policy


Contact

Trondheim Vandrerhjem
Weidemanns vei 41
7043 Trondheim
Norway
www.trondheimvandrerhjem.no
booking@trondheimvandrerhjem.no

Product Information

The accommodation property rents out bed in shared dorm, 4-person rooms , double rooms and apartments. All rooms (besides the apartments) share common facilities such as bathrooms, living area and a guest kitchen. Bed linen and towels are included. The guest has to put on bedding himself/herself. For longer stays, room cleaning and change of bed linen and towels can be arranged upon request.

The reception is staffed every day from 08am till 10pm. If planning to check-in later, contact the reception in advance.

1. Prices

You will always get the same fare or cheaper by booking directly through the hostel. 

Student and Pilgrim prices

Trondheim Vandrerhjem offers 25% lower prices to some guest categories. Following terms to be fulfilled:
 

  • 1.1  Student: The student needs to show valid student ID at time of check-in. This need to be written in either Norwegian or English. The discount only applies to fulltime students at universities or other higher education institutions, the discount does not apply to students at high school. The student ID must include full name, birth date and photo. along with confirmation of paid school tuition from a study program with a semester duration of three months or more.
     

  • 1.2  Family of students in Trondheim: This means close family such as parents, siblings and children. The student him- or herself does not need to be a guest. Proof of valid student ID must be sent by e-mail ahead or presented at time of check-in. The student must be a student at an educational institution in Trondheim. For exchange students in Trondheim, proof of admission to the program needs to be presented.
     

  • 1.3  Pilgrim: A valid 'Pilgrim Passport'​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​  with a golden sticker from 2022 need to be presented at time of check-in. The passport is a proof of pilgrimage and is issued at Nidaros Pilgrim Center. Valid throughout the year of pilgrimage.

The lower prices only applies to accommodation, not parking and other services.

Under extra ordinary high season, the discount will not be availible. In cases where these terms are not met, the guest obliges to pay full price at check-in.
 

2. Reservations

The hostel reserves the right for any printing errors regarding price and other services on this site. Please contact us if you have any questions.

3. Booking Conditions

3.1  A booking is binding when it has been confirmed and you have received a confirmation. We will request your full name, telephone number and e-mail address. You will receive a booking confirmation by e-mail. This confirmation is a proof that you, as a guest, have been booked a room for the specified period.

 

3.2  You must be at least 18 years old to book a room at Trondheim Vandrerhjem. Minors must be accompanied by an adult.

3.3  Children up to the age of 2 are staying free of charge, whereas children over this age are considered guests in the same way as adults.

3.4  A bed in shared dormitory with other guest can only be booked if you are in the category student og pilgrim. See definition and terms at [1. Prices]. Guests that does not fullfill the terms and that bookes this option, will not be able to check-in. Refund is not possible according to current cancellation rules [7. Cancellation Policy | No-show].  A fee can be paid to upgrade to a private room if availibility. 

4. Withdrawal

There is no right of withdrawal in accordance with the Right of Withdrawal Act regarding travel and residence.

 

5. Payment

We demand full payment by the time of reservation. For drop-in guests, payment is done by card, and we accept both Mastercard and VISA. Trondheim Vandrerhjem is a cashless hostel, so it is preferable with card payment.

 

6. Check-in and check-out

                 Check-in:         3.00 pm - 10.00 pm
                 Check-out:      12.00 pm (noon) 
Early check-in or late check-out may be arranged based on availability. If planning to check-in later, contact the reception in advance. Valid ID with photo has to be presented by all guests at check-in. For international guests, passports and European ID-cards are valid. All guests has to be registered with their full name and nationality.

Guests must remove their own bedding and place it in a trolley under the stairs at the reception. Keys are delivered to reception staff or in a key deposit box at reception. A fee of NOK 1500 is charged per lost key and will be charged at the time of check out.

7. Cancellation Policy | No-show
 

                Cancellation 2 days prior to check-in:                             100% refund
                Cancellation less than 2 days before check-in              0% refund
                No-show:                                                                              0% refund
 

7.1  Cancellations of bookings made through the website is done directly through "My page". Have you booked directly with reception cancellation must be sent in writing to booking@trondheimvandrerhjem.no, marked with «cancellation» and booking number as specified in the booking confirmation. 

7.2  For group bookings and longer stays, cancellation policy varies and will be annonced at time of booking.

7.3  For bookings made through third party sites such as Expedia.no and Hotels.com, cancellation must be done directly through them, and different policy will apply.

7.4  In case of no-show on day of check-in (at 10pm), the whole reservation incl. all night will be cancelleded, unless it is notified in advanced that check-in will happen on a later day.

8. Personal Data

Trondheim Vandrerhjem processes personal data in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be available to other companies or be linked to external registers.

 

9. Alcohol

It is not allowed to consume alcohol in the hotel’s public areas.

10. Pets

Trondheim Vandrerhjem facilitates both cats and dogs. Specific rooms are reserved for pets, so please place your booking well in advance to be secured one of these rooms. An additional fee will apply due to extra cleaning. Animals are not allowed in the beds or in the common areas. If you are allergic, please let us know so that we can give you an allergy-friendly room.

11. Your security

Please pay attention to the location of emergency exits, alarms and fire extinguishers. For more information, please consult the information board placed on the inside of your hotel room door.

12. House Rules

12.1 It is not allowed to let other people into the building/room than those listed as guests. If there is a special need for this, an agreement with the hostel has to be made in advance.

 

12.2 It is not allowed to party in the rooms or in the common areas. It must be quiet by 11:00 pm both indoors and in the outdoor area.

 

12.3 When using the guest kitchen, you should always wash up after yourself and leave the kitchen in the same state as before use. You are welcome to store food in the refrigerator and freezer. All food must be placed in paper bags (available in the kitchen) and marked with name and departure date. Unmarked food placed in the refrigerator or the freezer or in expired bags will be thrown.
 

12.4 All personal belongings should at all times be stored in your own room. Items left behind in shared bathrooms, common area or kitchen (besides marked food), will be removed and may be thrown.