Rules, Regulations and Cancellation Policy


Contact

Trondheim Vandrerhjem
Weidemanns vei 41
7043 Trondheim
Norway
www.trondheimvandrerhjem.no
booking@trondheimvandrerhjem.no

Product Information

The accommodation property rents out 4-person rooms , double rooms and apartments. All rooms (besides the apartments) share common facilities such as bathrooms, living area and a guest kitchen. Bed linen and towels are included. The guest has to put on bedding himself/herself. For stays longer than four (4) days, room cleaning and change of bed linen and towels can be arranged upon request.

The reception is staffed every day from 08am till 10pm. If planning to check-in later, contact the reception.

Prices

You will always get the cheapest fare by booking directly through the hostel. Fee applies by booking through third party sites. Sometimes the price you receive while requesting a booking differ from what is presented on the website, this is due to extraordinary high season or event i Trondheim. You will always be given the correct price after sending a request.

YELLOW 25%

Trondheim Vandrerhjem offers YELLOW prices with 25% discount. Making a reservation with discount requires following terms to be fulfilled:
 

  • Student: The student needs to show valid student ID at time of check-in. This need to be written in either Norwegian or English. The discount only applies to fulltime students at universities or other higher education institutions, the discount does not apply to students at high school. The student ID must include full name, birth date and photo. along with confirmation of paid school tuition from a study program with a semester duration of three months or more.

  • Family of students in Trondheim: This means close family such as parents, siblings and children. The student him- or herself does not need to be a guest. Proof of valid student ID must be sent by e-mail ahead or presented at time of check-in. The student must be a student at an educational institution in Trondheim. For exchange students in Trondheim, proof of admission to the program needs to be presented.

  • Pilgrim: A valid 'Olav Letter' from 2022 need to be presented at time of check-in. The Olav Letter is a proof of completed pilgrimage to Trondheim and is issued at Nidaros Pilgrim Center. The discount is valid throughout the year of pilgrimage.

The discount only applies to accommodation, not parking and other services.

Under extra ordinary high season, the discount will not be availible. This will be informed at time of booking.

In cases where these terms are not met, the guest obliges to pay full price at check-in.
 

Reservations

The hostel reserves the right for any printing errors regarding price and other services on this site. Please contact us if you have any questions.

Booking Conditions

A booking is binding when it has been confirmed and you have received a confirmation. When booking during the reception’s opening hours, the rooms will be booked immediately. When booking outside these hours, the room will be booked the following day. We will need your full name, telephone number and e-mail address. You will receive a booking confirmation by e-mail. This confirmation is a proof that you, as a guest, have been booked a room for the specified period. You must be at least 18 years old to book a room at Trondheim Vandrerhjem. Minors must be accompanied by an adult.

Withdrawal

There is no right of withdrawal in accordance with the Right of Withdrawal Act regarding travel and residence.

 

Payment

We demand full payment by the time of check-in. This is done by card payment, and we accept both Mastercard and VISA. Trondheim Vandrerhjem is a cashless accommodation, thus there will be no opportunity to pay with cash.

 

Check-in and check-out

Booked hotel rooms are guaranteed to be ready for checking in from 14:00 on the date of arrival. The check-out time is latest 12:00 on the departure date. Early check-in or late check-out may be arranged based on availability.

Valid ID with photo has to be presented by all guests at check-in. For our international guests, passports and European ID-cards are valid. All guests has to be registered with their full name and nationality.

Cancellation Policy

Cancellation is free of charge up to 5 days prior to arrival.
Closer to arrival, there will be a %-fee as following:
 

                Cancellation 5 days or more prior:      0%
                Cancellation between 5-2 days          50%
                Cancellation less than 2 days              100%
                No-show:                                                 100%
 

For group bookings and longer stays, cancellation policy varies and will be annonced at time of booking. Cancellations must be sent in writing to booking@trondheimvandrerhjem.no, marked with «cancellation» and booking number as specified in the booking confirmation. 

Personal Data

Trondheim Vandrerhjem processes personal data in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be available to other companies or be linked to external registers.

 

Alcohol

It is not allowed to consume alcohol in the hotel’s public areas.

Pets

Trondheim Vandrerhjem facilitates both cats and dogs. Specific rooms are reserved for pets, so please place your booking well in advance to be secured one of these rooms. An additional fee will apply due to extra cleaning. Animals are not allowed in the beds or in the common areas. If you are allergic, please let us know so that we can give you an allergy-friendly room.

Your security

Please pay attention to the location of emergency exits, alarms and fire extinguishers. For more information, please consult the information board placed on the inside of your hotel room door.

House Rules

It is not allowed to let other people into the building/room than those listed as guests. If there is a special need for this, an agreement with the hostel has to be made in advance. It is not allowed to party in the rooms or in the common areas. It must be quiet by 11:00 pm both indoors and in the outdoor area.

Kitchen: When using the kitchen, you should always wash up after yourself and leave the kitchen in the same state as before use. You are welcome to store food in the refrigerator and freezer. All food must be placed in paper bags (available in the kitchen) and marked with name and departure date. Unmarked food placed in the refrigerator or the freezer or in expired bags will be thrown.

Check-out

At check-out, guests must remove their own bedding and place it in a trolley under the stairs at the reception. Keys are delivered to reception staff or in a key deposit box at reception. A fee of NOK 1500 is charged per lost key and will be charged at the time of check out.